This privacy policy tells you what to expect when Key Drummond collects personal information that you provide to us.  

Visitors to our websites 

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. 

Search Engines 

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Key Drummond or any third party. 

Email Marketing 

We use a third-party provider, iContact, to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-marketing activity. For more information, please see iContact’s privacy notice. 

Cookie Policy 

This website uses cookies. By using this website and agreeing to this policy, you consent to Key Drummonds’ use of cookies in accordance with the terms of this policy. 

Cookies are files sent by web servers to web browsers and stored by the web browsers. 

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. 

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. 

We use the following cookies on this website, for the following purposes: 

  • Make login faster to our website by remembering your login details 

  • Make the page load quicker by sharing the workload across computers 

  • Ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using Google cookies 

Security & Performance  

We use a third-party service to help maintain the security and performance of the Key Drummond website. To deliver this service, it processes the IP addresses of visitors to the website. 

Contact Forms  

Should you choose to contact us using a contact form on our website or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third party service which encrypts the email content using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. 

Social Media 

If you send us a private or direct message via social media the message will be stored within our password protected account. It will not be shared with any other organisations. 


We use a third party provider to encrypt and protect our email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. 

Access to Personal Information 

Key Drummond tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will: 

  • give you a description of it; 

  • tell you why we are holding it; 

  • tell you who it could be disclosed to; and 

  • let you have a copy of the information in an intelligible form. 

To make a request to Key Drummond for any personal information we may hold, you need to put the request in writing addressing it to the address provided below. 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. 

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below. 

Links to other websites 

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. 

Contact Details

If you have a complaint about the way in which your personal information has been processed, you have the right to contact the Information Commissioner's Office but we would suggest that you contact us in the first instance to resolve the complaint and we will try to address your concerns.


If you have any complaints about the way we use your personal information please contact us. 

How we use your personal information

We will process the information you provide or we obtain from other sources to provide you with products and services related to property transaction from us and relevant third parties. On occasions we will also provide details and links to useful property related services offered by third parties, for example during your property transaction, we may email you details of services to measure the energy efficiency of your new home or help to arrange set up of council tax, energy and broadband. These recommendations are entirely optional. 

Under date protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to process and use your information: 

•    Performance of a contract - this is where the collection and processing of your personal information is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

•   Legal obligation - this is where the collection and processing of your personal information is necessary for compliance with a legal obligation, for example verification of identity and fraud prevention.

•    Consent - where we process personal information under consent we will seek your clear and unambiguous consent before processing your date for example to send and/or receive marketing information.

•    Legitimate interest - some personal information is processed by Key Drummond as part of its legitimate interests which include network and information secuirty, web analytics, updating customer details, lettings, sales and other core services. Key Drummond may also rely on legitimate interest to process personal information related to direct marketing, web analytics, sales, lettings and other services.

Where we may process special categories of personal information and criminal conviction information we do so under additional lawful bases of the Data Protection Act. These may include, but are not limited to:

•   Where you have provided explicit consent 

•    Where processing is necessary for the establishment, exercise, or defence of legal claims.

How long will we keep your personal information for

We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations.

The time period may vary depending on type of service or product you have requested from us. In certain circumstances we have a statutory obligation to keep your personal information for a set period of time, for example, financial information (normally 7 years) for financial auditing purposes. Information is always retaine in line with its purpose of processing and only for as long as necessary usually, information is kept for 7 years after last contact with you. However, the retention period may be extended dependent upon any legal or contractual obligations Key Drummond may be required to comply with, as well as any overriding business legitimate interestes.

Your rights in relation to your personal information

•    Your right of access - you have the right to ask us for copies of your personal information. Exemptions within the legislation could mean that you may not receive all the information we process. If this is applicable an explanation will be provided to you within our response. 

•    Your right to rectification - you have the right to requrst that inaccurate information is rectified and incomplete information completed.

•    Your right to erasure - you have the right to request your personal information be deleted by us in certain circumstances. 

•    Your right to restrict processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances. 

•    Your right to object to processing - you have the right to object to the processing of your personal information in certain circumstances. 

•    Your right to data portability - you have the right to request whether and to where we may have transferred your personal data. 

•    Rights related to automated decision making and profiling - you have the right not to be subjected to a decision based solely on automated processing (including profiling) which may significantly affect you.

Overseas transfers of your personal information

We are based within the UK, however some of the third parties and agents that we work with may be based outside of the European Economic Area (EEA), so processing of your personal information may involve a transfer of data outsie the EEA, we will always ensure it is protected by making sure we have safeguards in place. This might mean only transferring your personal information to a country that has been deemed by the European Commision to provide an adequate level of protection, or by using specific contractual protections. 

You can contact us for details of how we protect specific transfers of your data. 

All information that your provide us with is stored on our secure servers, or those of our third parties' data storage providers. 

Changes to this privacy notice 

We keep our privacy notice under regular review. This privacy notice was last updated on 16 April 2024. 

How to contact us 

If you want to request information about our privacy policy, you can email us.

This site uses some unobtrusive cookies to store information on your computer. By using our site you accept our Terms And Conditions and Privacy Policy.